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Writing Chatbot Conversations: What You Need to Know— Part II

We are quickly realizing that making a good chatbot isn’t always easy. The bot's personality and communication style can make or break the experience.

February 22, 2017

3 Security Challenges to Mainstream Chatbot Adoption

Your chatbot might be a security risk. If these three challenges aren't addressed, your chatbot could become an easy attack vector for bad actors.

February 14, 2017

6 Ways Your Team Can Accomplish More with an Event Chatbot

Imagine what your team could accomplish if you could give them a cost effective, easy to manage resource that’s available 24x7.

January 31, 2017

SMS Chatbots: What are the Opportunities and Challenges?

SMS is the most widely used form of communication - a plus for SMS chatbots, but they have challenges. Read on if you've been asking 'what is a chatbot?'

January 25, 2017

Writing Chatbot Conversations: What You Need to Know — Part I

This series is about designing and writing conversations for chatbots used in the event industry, the enterprise and services businesses.

December 21, 2016

Why are Chatbots and AI Big Event Tech Trends for 2017?

It seems every 2017 Event Trends list I read features Chatbots and Artificial Intelligence (AI). It’s likely these five trends are responsible.

September 06, 2016

It's Time to Innovate Your Event Planning

Got an upcoming event and no idea how to plan for it? Learn from TED, VentureBeat and Agile Alliance on how to innovate your event planning.

How to Empower your Customer Service ChatBot to Fulfill Customer Needs

Focusing on what customer service chatbots should do vs. what they can do increases the chance of delivering real value to customers.

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