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August 08, 2023

Arizona State University Case Study

Creating communities is tough but important for the viability of your events. Don't worry, there’s a tool that can help you improve audience engagement.

September 25, 2019

AI Chatbots: A Passing Fad or the Future of Customer Service?

Watch Bob Caldwell's presentation at Connect 2019 to learn about the nature of fads, the prevalence of A.I., and the challenge of instant gratification.

What’s a Chatbot… and Why Should We Care? [The AV Life Episode 69]

Chris Colleran, CTO of 42Chat, recently appeared on The AV Life podcast to talk chatbots, natural language processing and more.

October 10, 2017

The Top 5 Misconceptions You Need to Know About Chatbots

As chatbot technology has advanced and become more mainstream, misconceptions have run rampant. Let’s take five and clear up five of the most common ones.

Writing Chatbot Conversations: What You Need to Know— Part II

We are quickly realizing that making a good chatbot isn’t always easy. The bot's personality and communication style can make or break the experience.

February 22, 2017

3 Security Challenges to Mainstream Chatbot Adoption

Your chatbot might be a security risk. If these three challenges aren't addressed, your chatbot could become an easy attack vector for bad actors.

February 14, 2017

6 Ways Your Team Can Accomplish More with an Event Chatbot

Imagine what your team could accomplish if you could give them a cost effective, easy to manage resource that’s available 24x7.

January 31, 2017

SMS Chatbots: What are the Opportunities and Challenges?

Did you know that SMS is still the world’s most widely used form of communication? That's a plus for SMS chatbots, but they have challenges too.

January 25, 2017

Writing Chatbot Conversations: What You Need to Know — Part I

This series is about designing and writing conversations for chatbots used in the event industry, the enterprise and services businesses.

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