AI Chatbots: A Passing Fad or the Future of Customer Service?

Watch Founding Partner Bob Caldwell's presentation at Connect 2019 in Louisville, KY. He discusses the nature of fads and the difference between sustaining and disruptive innovation, the prevalence of artificial intelligence, and the challenge of meeting instant information gratification for event attendees in an 'Alexified' world. 



Download the presentation slide deck to follow along.

42Chat partnered with Connect to create "Connie," the official EventBot of Connect events including Connect Marketplace and Connect Sports. 

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