Skye, WAI’s 42Chat ConferenceBot for their 2024 and 2025 International Conferences, delivered scalable support, 24/7, over SMS: the channel attendees actually wanted to use.
The Annual Women in Aviation International (WAI) Conference brings together thousands of attendees from all over the world for professional development, networking, and scholarship awards.
WAI organizers faced a common challenge: how do you deliver value to your attendees and open a channel they’ll actually engage with? Traditional tools like apps, email, and push notifications weren’t cutting it. Open rates were low, messages were missed, and attendees expected fast, accessible support.
In 2025, WAI partnered with 42Chat for the second year with Skye, their 24/7 A.I. chatbot that provided attendees with real-time support that streamlined communications and reached attendees seamlessly over SMS: no downloads, no missed notifications.
That value was real: At WAI 2025, Skye delivered 2,472 hours of real-time support: fielding 8,097 questions with a 96% Correct Response Rate. That accuracy didn’t just answer questions — it saved support staff over 1,750 hours.
And Skye didn’t clock out when the day was done; nearly 41% of all inquiries—roughly 3,350—came in after hours. That’s when teams were offline, but Skye was still ensuring attendees got answers when they needed them most.
Because WAI delivered perceived customer service value to attendees in the SMS channel, nearly 9 out of every 10 attendees opted in to chat with Skye. In 2025, SMS connectivity rose by 38.6% and chatbot queries increased by 26.8% – allowing WAI to scale by engaging and retaining their members year over year.
Want to test a ConferenceBot for yourself? Scan the QR code below to chat with Hannah, our demo ConferenceBot!
